Problem Solving Techniques

6 Thinking Hats- Edward deBono

 

 

Examples of an Action Plan

Mind Tools tips on using action plans.

Action-Planning Chart to help carry out the solution

 

Summary

Graphic Designers and Pre-press operators should have the ability to read and interpret typical product specifications, job sheets and material labels as provided to operators.   

Writing is required to the level of report writing and completing workplace forms.  

Basic numeracy is also required to interpret quality data and graphs.  

A Graphic Design / Prep-press operator should have the means resolve a wide range of routine and non-routine problems, using product and process knowledge to develop solutions to problems which do not have a known solution/a solution recorded in the procedures.


Part A

 

 

 

Part B

When starting any new design brief for a client the graphic designer / pre-press operator is required to research as much as possible about the client’s business to help develop a ‘picture profile’ before sketching and design concepts can begin. This learning activity will allow you to do just this.
 

Your client would like a new logo and corporate identity package for his new business, an electrical contracting business that operates state wide.

The business name is Your Electrical Company and is well-known and recognised by the public through its extensive advertising portfolio including Yellow Pages, webpage, television commercials and weekend newspaper advertising. This business’ motto is ‘we are reliable’.

They promote themselves as being a –

24 hour emergency service

One-stop-shop service and maintenance for Residential and Commercial customers

They specialise in –

• Shop fit-outs

• Rewiring

• LED lighting

• Solar installations

• Heat pump installations

• Thermal imaging

• 30 years’ experience in quality electrical services

Address:

Shop 1, ..........................................................................

Phone. ..............................................................................

Fax. ........................................................................................

Mobile. ..............................................................................

 

• Under floor heating 

•  Medical/Nurse 

•  Call Phone/Data cabling 

• Security CCTV

• Test and tag

 
Your problem-solving technique should reflect your understanding of the criteria below:

Criteria

1 . Identify the problem.	1.   Identify variances from normal operating parameters and product quality. 2.   Define the extent, cause and nature of the problem by observation and investigation. 3.   State and specify the problem clearly.
2 . Determine fundamental cause of problem.	1.   Identify possible causes based on experience and the use of problem solving tools/analytical techniques. 2.   Develop possible cause statements. 3.   Identify fundamental cause.
3 . Determine corrective action.	1.   Consider all possible options for resolution of the problem. 2.   Consider strengths and weaknesses of possible options. 3.   Determine corrective action to remove the problem and possible future causes. 4.   Develop implementation plans identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures. 5.   Develop recommendations for ongoing monitoring and testing.
4 . Communicate recommendations.	1.   Prepare report on recommendations. 2.   Present recommendations to appropriate personnel. 3.   Follow up recommendations if required.